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Melissa Serna | Keller Williams Fort Worth Realtor

Updated 2026-07-17 · 1,198 reviewed · 384 listed · Scored from 69 Google reviews · How we rank ›

4.9(69) 86 composite score See reviews on Google ✓ Google-verified
Listing / Seller's AgentReal Estate Consultant
Melissa Serna | Keller Williams Fort Worth Realtor
Services
Listing / Seller's Agent, Real Estate Consultant
Reviews
69

What recent reviews say

Melissa Serna delivers consistent, caring service across buying and selling transactions. Reviewers praise her responsiveness, market knowledge, and willingness to invest time-one client worked with her across 20 home tours over 18 months without pressure. She excels with relocations and out-of-state buyers, handling military moves and interstate transfers smoothly. First-time buyers and families describe feeling supported at every step; her genuine attention to client happiness, not just closing, sets her apart.

Staff and process specifics emerge across reviews: she coordinates lenders and inspectors, communicates regularly throughout offer and closing phases, and adapts when complications arise. Reviewers from Alaska, Alabama, and other states note she becomes their "eyes and heart on the ground." No meaningful complaints surface in 69 reviews; the 99% five-star spread and high volume relative to peers suggest consistent execution.

Praised for
  • responsive and attentive communication
  • skilled negotiator and market knowledge
  • goes above and beyond for clients
  • excellent with relocations and out-of-state moves
  • genuinely cares about client outcomes
responsive-communicationmarket-knowledgeskilled-negotiatorprofessionalwent-above-and-beyondhonest-transparentattentive-to-detailgreat-with-first-time-buyerstrustworthy
Best for: Out-of-state relocations, first-time buyers, military families, clients seeking long-term agent relationships.

Strengths

  • Responsive communication throughout transactions
  • Strong market knowledge of Fort Worth and Dallas neighborhoods
  • Expertise in out-of-state and relocation moves
  • Attentive to client emotional investment, not just closing volume

Worth knowing

  • Walked 20+ homes with one client over 18 months without pressure
  • Coordinates lenders and inspectors for buyers
  • Specializes in military relocations and interstate moves
  • Regularly provides updates throughout offer and closing phases
  • Works with buyer representation and seller representation equally

What reviews say by service

Listing / Seller's Agent
Reviewers praise quick sale timelines and close communication from listing to closing.
residential-buyers-agent
Strong performance with first-time buyers and long-term client relationships; excels with out-of-state and relocating buyers.
new-construction-relocation
Multiple reviewers highlight her expertise handling interstate relocations, military moves, and out-of-state purchases.

How it compares

  • Rated 4.9 against a 4.93 average across the 294 listing / seller's agent businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 94
Review volume 80
Review recency 100
Review sentiment 81
Profile completeness 75
Verification 30

Rating breakdown

5
68
4
0
3
0
2
0
1
1

Common questions

Does Melissa work with first-time home buyers?
Yes. Multiple first-time buyers describe her as exactly what they needed, with responsive guidance throughout the process.
Can she help with out-of-state or military relocations?
Yes. Reviews highlight her work with military families, interstate moves, and clients buying from several states away. She communicates regularly to keep distant buyers informed.
What neighborhoods and areas does she serve?
Fort Worth, Dallas-Fort Worth, and the Greater Dallas-Fort Worth area, per her website. Reviewers reference specific Fort Worth neighborhoods and Dallas market knowledge.
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Last updated 2026-07-17